Player Support

Need help with Tessera? Email us with your device model, iOS or Android version, Tessera version, and a short description of what happened. Please do not send payment-card information.

Email Tessera Support

Quick answers

Restore a purchase

Open Tessera’s Shop and choose Restore Purchases. Apple or Google can restore verified non-consumable ownership such as Remove Ads or Tessera Pro. Already-used consumable hint balances cannot be recreated from store history.

Progress and offline play

Tessera is offline-first. Campaign progress, inventory, settings and personal bests are stored locally on the device. Removing the app, resetting progress or losing device storage can remove this local data.

Ads and privacy choices

Where required, advertising privacy choices can be reopened from Settings. Gameplay remains available if advertising or remote services are unavailable.

Türkçe destek

Tessera ile ilgili yardım için cihaz modelini, iOS veya Android sürümünü, Tessera sürümünü ve yaşadığınız sorunun kısa açıklamasını mnpekdemir.apps@gmail.com adresine gönderin. Lütfen ödeme kartı bilgilerinizi paylaşmayın.